How can we help?

Answers to common questions, or write to us directly.

Email the Masrouf team

Questions, bugs or ideas: we read every message.

team@masroufapp.com

Common questions

How do I add an expense by voice?
  1. On the Home screen, tap the microphone.
  2. Choose your language: EN or AR.
  3. Press and hold the microphone and say what you spent, for example “Coffee, 5 dollars”. Let go when you're done.
  4. Check the amount, category and date on the Confirm Expense screen, then tap Add Expense.
How do I add an expense manually?
  1. On the Home screen, tap Add Manually.
  2. Enter the amount, then pick a category and date.
  3. Add a note if you like, then save it.
How do I change my budget?

Go to Settings → Budget. There you can update your total budget, change the budget for each category, or add a new category.

How do I delete my account?

Go to Settings → Delete Account. This permanently deletes your account, your profile and all your expenses, and can't be undone. You can also email team@masroufapp.com and we'll delete it for you.

Voice isn't working. What should I do?

Masrouf needs permission to use your microphone and speech recognition.

  • iPhone: open Settings → Privacy & Security, then make sure Masrouf is turned on under both Microphone and Speech Recognition.
  • Android: open Settings → Apps → Masrouf → Permissions and allow Microphone. Voice input also needs a speech recognition service on your phone, such as Google's, so make sure the Google app is installed and up to date.

Then open Masrouf and try again.

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